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Shipping Policy – Femyle

Femyle ("we", "our", "us") is the operator of the website femyle.com ("Website"). By placing an order through this website, you agree to the terms below. These policies are designed to clearly outline our shipping process and protect both parties during the transaction.

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1. Shipping Options and Costs

We offer:

• Free Standard Shipping (6 to 12 business days)

• Express Shipping (3 to 7 business days)

Shipping times refer to the transit period after your order has been processed and dispatched.

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2. Processing, Packing & Delivery Timeframes

2.1 Order Processing & Dispatch

All orders undergo a 3 to 4 business day processing and packaging period, starting once payment is confirmed. This includes order verification, quality control, and packaging.

The shipping time begins only after this processing period is completed.

2.2 Estimated Delivery Times

Note: Unexpected delays due to customs, weather, or logistical issues may impact delivery times.

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3. Additional Shipping Terms

3.1 Change of Delivery Address

We can update the delivery address if the order has not yet been dispatched.

3.2 P.O. Box Shipping

We ship to P.O. box addresses using postal services only. Courier delivery is unavailable for these addresses.

3.3 Out-of-Stock Items

If an item is out of stock, it will be canceled and refunded. The rest of the order will be shipped normally.

3.4 Delivery Time Exceeded

If your order exceeds the expected delivery time, please contact us so we can investigate with the carrier.

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4. Tracking & Notifications

Once your order is dispatched, you will receive a tracking link to monitor the shipment based on the latest updates from the carrier.

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5. Duties & Taxes

5.1 Sales Tax

All product prices shown on the website already include applicable sales tax.

5.2 Import Duties & Taxes

For international orders, import duties and taxes are prepaid. No additional charges will be due upon delivery.

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6. Cancellations

You may cancel your order before it has been shipped. If the order has already been dispatched, please refer to our Return and Refund Policy.

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7. Shipping Insurance & Claims

All parcels are insured against loss or damage up to the courier's declared value.

7.1 Damaged Parcels

If your parcel arrives visibly damaged, please refuse the delivery if possible and contact us immediately. If the parcel was delivered in your absence, you must provide photos of the damaged item and the outer packaging showing the shipping label. Refunds or replacements will only be issued upon receipt of these images and after the courier’s investigation is complete.

7.2 Lost Parcels

If the parcel is confirmed lost by the courier after investigation, we will issue a refund or send a replacement.

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8. Customer Support

For all customer inquiries, please contact us at: contact@femyle.com